Certified Payroll Solution - QuickBooks Connection Errors
These are common error messages that you could encounter when Certified Payroll Solution attempts to connect to your QuickBooks company data file. These messages would occur after you have chosen Run -> Certified Payroll -> entered dates, and then clicked on the Next button.
Unsupported version of QuickBooks detected - program ending, OR 11 is an unsupported version, OR 12, etc. is an unsupported version.
An "Unsupported version" message indicates that you have upgraded to a new version of QuickBooks without installing the necessary Certified Payroll Solution compatibility update. Compatibility updateds are required in order for Certified Payroll Solution to be able to "talk to and work with" the new QuickBooks version.
We make these compatibility updates available to you, and we notify you via email, usually on the same day that the new version of QuickBooks is available for purchase.
QuickBooks 200? file could not be opened. QuickBooks Error Code: 80000????. QuickBooks Error Description: ?????????. Please correct the problem and try again.
???'s will contain specific data and error codes, to locate a resolution to the specific error you are encountering, type the error code number into the Search box of the support site.
Windows Vista & Windows 7 Users ONLY
In addition to the above resolutions, please verify the following.:
- The Vista User Account must have its User Account Control (UAC) set to "On" (as recommended by Microsoft). This setting is found in the Vista Control Panel--> User Account Section. Failure to set the UAC to "On" will result in Error Code 80040408 - Could not start QuickBooks.
- Both QuickBooks and CPS should be run with Standard User Permissions (NOT elevated to run as Administrator).
- The QuickBooks data file must be located in the PUBLIC folder for networked environmlents, OR the PRIVATE (Home) folder, for a single user environment.
For more detailed information, see QuickBooks Connection Error Messages.