Please note: Our software products ONLY work with QuickBooks DESKTOP. NOT COMPATIBLE WITH QUICKBOOKS ONLINE, QUICKBOOKS MAC, or RIGHT NETWORKS HOSTING.
8/18/23 - The software that our website is built on underwent a major upgrade. As with many upgrades, things break! We're still working diligently to correct the problems, but this is a HUGE website with almost 23 years of information. We appreciate your patience.
Our software does not utilize any type of remote access {in any way shape or form}. The ONLY time remote access is used is when a Sunburst Technical Support Representative initiates it via an email that you must respond to. Please document the error in its entirety and forward it to Technical Support.
If you receive this error message, someone or something else is trying to use remote access. Determine what it is.