Who provides and how do I obtain support?
All technical support for Certified Payroll Solution is handled directly by Sunburst Software Solutions, Inc., it is not outsourced.
You will be dealing directly with the people who wrote and designed the program, and those who have been trainged specifically to support the software.
Support may be obtained Monday through Friday 8 a.m. to 5 p.m. Eastern Standard Time by phone, fax, or email.
Additionally, we provide an abundance of self-help materials are available in our
Certified Payroll Solution Training, Support & Resource Center
.
View our full Support, Training & Maintenance Policy here.
Special Announcements:
- Compatibility with New Jersey Wage Hub CSV Upload
- New California DIR Website
- QuickBooks Desktop 2021 software will be discontinued
- Why We Aren't Compatible With QuickBooks Online
- Can I run your software on Right Networks?
- Compatibility for AASHTO Certified Payroll Upload for Connecticut DOT Released.
- Alaska Department of Labor-LLS Online Certified Payroll Update
- Nevada DOT AASHTO Certified Payroll Upload Available
- Upgraded to QuickBooks 2023/2024 and having issues?
- Resolution for problems with initial QuickBooks 2022 release