Who provides and how do I obtain support?
All technical support for Certified Payroll Solution is handled directly by Sunburst Software Solutions, Inc., it is not outsourced.
You will be dealing directly with the people who wrote and designed the program, and those who have been trainged specifically to support the software.
Support may be obtained Monday through Friday 8 a.m. to 5 p.m. Eastern Standard Time by phone, fax, or email.
Additionally, we provide an abundance of self-help materials are available in our
folder
Certified Payroll Solution Training, Support & Resource Center
.
View our full Support, Training & Maintenance Policy here.
Special Announcements:
- Nevada DOT AASHTO Certified Payroll Upload Available
- QuickBooks 2023 Compatibility Announced
- Resolution for problems with initial QuickBooks 2022 release
- IMPORTANT! Problems with QuickBooks 2022 - Don't Upgrade
- Important News About QuickBooks Desktop 2021 & 2022
- 7-13-21: US DOL Releases Final WH-347 Form
- U.S. DOL issues temporary WH-347
- Another Update for Illinois DOL Electronic Uploads
- QuickBooks DESKTOP 2021 Compatibility IS AVAILABLE
- Illinois DOL Certified Payroll Portal Upload Compatibility