Please note: Our software products ONLY work with QuickBooks DESKTOP. NOT COMPATIBLE WITH QUICKBOOKS ONLINE or QUICKBOOKS MAC.
Did you upgrade to QuickBooks 2022 (Pro, Premier, or Enterprise) as soon as it was released and are now having problems with our software (Certified Payroll Solution -CPS or Construction Application for Payment Solution - CAPS)?
Here's what's causing the problem and how to resolve it.
We're sorry you're having issues/problems. However, the problems you are having is not with our software (even though you could and probably do feel that way because the program isn't working the way it always has or the way you expect it to).
It's brand new and when it was released a couple of weeks ago there was a major problem in it that STOPPED/PREVENTED our software from being able to read:
The bug stopped/prevented our software from reading all the information that it needs to do what it normally does.
(This is why we never recommended that you upgrade to a new year version until the end of January/early February - as it allows Intuit to put out a maintenance release(s) to fix the problems.)
We did get a hold of Intuit (it took awhile - 3rd party developers do not have a support number like customers and ProAdvisors do).
Once we were able to get through to them and explained what we were finding - they did put out a patch in less than 24 hours.
Yes, there are many steps involved in resolving this issue and we've written them out here for you to follow on your own.
You will NOT be able to run CPS or CAPS until the Critical Fixes are installed.
We cannot and will not guarantee that this will work on your computer - but it has worked on others.
Certified Payroll Solution
Construction Application for Payment Solution
At this point you can click the OK button in either program, start QuickBooks and run your certified payroll reports or AIA draws - QuickBooks must always be open with the correct file.
Other issues have occurred with QuickBooks Pro, Premier and Enterprise 2022 - if the above instructions do not resolve your problem, please update QuickBooks to Release RP3 (or higher) via this this url - https://downloads.quickbooks.com/app/qbdt/products AFTER installing go back to the Help menu --> choose Update QuickBooks Desktop --> Click on the Update Now tab --> then click the "blue" get updates now button --> we have been advised that there are additional critical updates that need to be installed.
There will be a few questions that you have to answer before you are able to download the update.
You will need to save the program update locally to your computer or your server.
Intuit has historically trickled out maintenance releases and you might not be in the schedule yet, that's why we are providing the link so you can get the maintenance release without waiting until it's your turn.