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Important Announcements:

Please note: Our software products ONLY work with QuickBooks DESKTOP. NOT COMPATIBLE WITH QUICKBOOKS ONLINE, QUICKBOOKS MAC, or RIGHT NETWORKS HOSTING.

8/18/23 - The software that our website is built on underwent a major upgrade.  As with many upgrades, things break!  We're still working diligently to correct the problems, but this is a HUGE website with almost 23 years of information.  We appreciate your patience.  

Welcome to the Sunburst Software Solutions, Inc. Training, Support & Resource Area!

Last Updated: 20 February 2024
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Sunburst Software Solutions, Inc. Support, Training & QuickBooks Resource AreaThe Sunburst Software Solutions, Inc. "Support, Training & QuickBooks Resource Area" has been designed to provide you with written training articles, as well as Audio/Video training for our QuickBooks integrated applications for Certified Payroll, Contractor Billing, Weighted-Average Overtime, and Payroll Wage Management add-on software.

The home page of our Support & Resource Area (which you are viewing now) is used to notify customers (and visitors) of new program updates and/or enhancements that are available, and recently added training articles for both our software and QuickBooks. 

 


Find the help you need...FAST!  Click a link below.

Certified Payroll Support Center Construction Application for Payment Solution Support Center Wage Manager Support Center
Crew Overtime Entry Support Area QuickBooks Error Codes & ResolutionsQuickBooks Error Codes & Resolutions  

Check out our latest announcements and most requested support articles below!

QuickBooks Desktop 2021 software will be discontinued

Last Updated: 27 March 2024
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Have/did you received the DREADED email from Intuit stating "Your QuickBooks Desktop 2021 software will be discontinued"?

Ok, so don't panic!  QuickBooks desktop isn't going away right this very minute........ but you do need to keep reading!

Compatibility for AASHTO Certified Payroll Upload for Connecticut DOT Released.

Last Updated: 27 February 2024
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Connecticut Department of Transportation (CTDOT) has teamed up with the American Association of State Highway and Transportation Officials (AASHTO) and is now requiring ALL prime and subcontractors working on DOT projects with federal funding to submit certified payrolls into the AASHTOWare Project Civil Rights and Labor™ (CRL) Management System.  Sunburst is pleased to announce the release of compatibility for the AASHTO Certified Payroll Upload for Connecticut DOT.

Can I run your software on Right Networks?

Last Updated: 13 March 2024
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Unfortunately, our software will not run on Right Networks

Hosting QuickBooks is tricky.  Each QuickBooks hosting platform is different.  Some offer dedicated hosting while other only offer shared hosting.  And the differences are like 'night and day', or like 'living in a palace vs a shared apartment'.

  • Dedicated hosting provides an exclusive physical server that is only available to you, nobody else is using the same server which is running only your applications, including QuickBooks.  This is equal to you having a physical server in your office.
  • A shared hosting environment in which your application(s), like QuickBooks, run on the same physical server (even if it has been configured as multiple virtual servers) with many other users is just that, ‘shared’ and the resources (processors, processor cores and memory) are also shared.

Why We Aren't Compatible With QuickBooks Online

Last Updated: 13 March 2024
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Unfortunately, we will probably never be able to release versions of our software that are compatible with QuickBooks Online. 
 
We have been waiting since 2008 for Intuit to provide the same features/functionality in QBO that there is in the desktop version and then of course if they do add the same features/functionality - they still need to allow 3rd party developers to access that data.

QuickBooks 2024 Compatibility Announced

Last Updated: 23 January 2024
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Having issues connecting our software after a QuickBooks Upgrade?  You could experience these issues with ANY currently supported version of QuickBooks Pro, Premier, or Enterprise 2021, 2022, 2023, and 2024!  Not all of our customers are having difficulties, but some still are - apparently Intuit has not resolved the issues on their end.   

California - Audit Friendly, LCPtracker, DIR setup

Last Updated: 23 January 2024
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This help document is a great setup guide for anyone who is also needing to upload certified payroll information to LCPtracker, Prism, California DIR, or who wish to utilize the Audit Friendly Report in California and need to report the hourly fringe benefit values of prevailing wage fringe benefits.

Alaska Department of Labor-LLS Online Certified Payroll Update

Last Updated: 28 December 2023
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Alaska Department of Labor has implemented a new LLS Online Certified Payroll system and we have included the electronic upload format requirements in the Certified Payroll Solution system.

Nevada DOT AASHTO Certified Payroll Upload Available

Last Updated: 05 December 2023
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Nevada Department of Transportation (NDOT) has teamed up with the American Association of State Highway and Transportation Officials (AASHTO) and is now requiring ALL prime and subcontractors working on DOT projects with federal funding to submit certified payrolls into the AASHTOWare Project Civil Rights and Labor™ (CRL) Management System.  Sunburst is pleased to announce the release of compatibility for the AASHTO Certified Payroll Upload for Nevada DOT.

7-13-21: US DOL Releases Final WH-347 Form

Last Updated: 03 August 2021
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The WH-347 form was set to expire on 4/30/2021, however, the U.S. Department of Labor issued 3 temporary Form WH-347 Revisions before releasing the final version for use.

WH-347 form expires in 2024The expiration date is the ONLY major thing that has changed - the new expiration date of this form is 07/31/2024.

How this impacts you:

Another Update for Illinois DOL Electronic Uploads

Last Updated: 23 January 2024
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Illinois Department of Labor has released a new Affidavit/Weekly Statement of Compliance for their Certified Transcript of  Payroll Portal, replacing the one that has been required for years. Electronic reporting requirements initially went into effect on 9/1/2020.

Illinois DOL Certified Payroll Portal Upload Compatibility

Last Updated: 24 August 2020
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Certified Payroll Solution for QuickBooks is now compatible with the Illinois Department of Labor (IDOL) Certified Transcript of Payroll Portal.  Quickly and easily complete the Certified Transcript of Payroll import template (xls) and the Fringe Benefit Affidavit (docx) files provided by Illinois Department of Labor (IDOL). Electronic upload/submission requirements begin 9/1/2020.  Paper reports will no longer be accepted. 

Montana DOT AASHTOW Certified Payroll Upload Available

Last Updated: 23 January 2024
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Montana Department of Transportation (MDT) has teamed up with the American Association of State Highway and Transportation Officials (AASHTO) and is now requiring ALL prime and subcontractors working on DOT projects with federal funding to submit certified payrolls into the AASHTOWare Project Civil Rights and Labor™ (CRL) Management System.  The system processes contractors’ payrolls against the appropriate wage decision allowing for increased accuracy and timeliness.

You can create this spreadsheet with most of the data filled in by Certified Payroll Solution; however, there is NO WAY to provide this as a 100% accurate form that can be submitted due to complicated requirements. You will need to check this form carefully before submitting it.

Washington (State) L&I Electronic (XML) Upload Available

Last Updated: 18 February 2020
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There is a new XML upload format specified by Washington L&I which goes into effect on January 1, 2020.  We have completed the necessary coding changes to Certified Payroll Solution and have run through initial testing.  

City of New York Certified Payroll Update Available

Last Updated: 29 October 2019
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10/29/2019

The City of New York - Office of the Comptroller - Bureau of Labor Law has released a REVISED/UPDATED Certified Payroll reporting form, which went into effect IMMEDIATELY upon the release of the revised form.

This updated report includes 2 pages of instructions, that MUST BE PRINTED AND SUBMITTED when you submit the actual report.

New Jersey Certified Payroll Major Changes 10-2019

Last Updated: 29 October 2019
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Earlier this year, New Jersey Governor Murphy enacted the Diane B. Allen Equal Pay Act an gave the actual certified payroll reporting form an overhaul. 

Now, the New Jersey Department of  Labor (NJDOL), Division of Wage and Hour Compliance has made major changes to the Statement of Compliance.  Among the changes to the form, there is now a section (table) requiring that where the fringe benefit due employees is paid to approved plans, funds or programs (rather than to the employee in cash), contractors must MUST indicate which part of the total fringe benefit amount was paid to each of the following plans/funds/programs:

  • health/welfare,
  • vacation/holiday,
  • apprenticeship/training,
  • pension
  • and "Other" - which you are required to explain. 

The form also requires that for each plan/fund/program, the contractor must include the hourly rate paid,  the name and address of the fund, plan or program administrator, the USDOL benefit plan filing number or EIN, and any third-party trustee and/or contact person. 

No other state (to date) requires contractors to submit THIS MUCH information.

Errors When Printing Certified Payrolls or Billings

Last Updated: 08 April 2024
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Below are the most common errors or problems that you could encounter when attempting to Preview or Print your final reports - including a SPINNING HOURGLASS, Run Time Error 91, Run Time Error 429 - Active X Component, Error 80010105 Automation Error, Invalid Registration, and more.

This article also addresses what happens when Office 2016/365 has NOT been licensed or activated and when more than one version of Office is installed on your computer.

Windows 10/Office Printing Issue

Last Updated: 29 September 2016
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A recent Windows 10 update has caused issues when previewing and printing AIA Billings and Certified Payroll Reports.  While we have put in some workarounds they are only band-aids.  There are two ways to resolve this - a quick fix and what is hopefully the "real" resolution.  This article deals with both programs as the resolution is similar for each

California DIR eCPR, PRISM, LCPtracker upload feature for QuickBooks

Last Updated: 22 July 2016
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There is a LOT going on in California regarding certified payroll reports, prevailing wage requirements and electronic certified payroll (eCPR) submissions.  Briefly, here is the lastest news regarding California DIR eCPR, City of San Diego and PRISM Compliance Management, and LCPtracker requirements and how they will impact your company if you use QuickBooks.